There are a few things you need to know about Vivint. This company was known as APX Alarm Security Solutions Inc., or more commonly as APX, until February of 2011. The reason for the name change was to give the company a fresh start, which it needed for many good reasons. As APX, it was one of the most criticized home security monitoring services in the U.S. and Canada. Things were bad enough that several cities and states took legal action against the company for using false and misleading sales tactics. The state of Arkansas fined APX more than $40, 000 and Oregon got a $60, 000 settlement.
Since February 2011, as the newly renamed Vivint, the company has a new focus to keep its customers completely satisfied. It has had more than a thousand complaints filed through major accrediting services. Thankfully, though, Vivint truly is trying to turn a new leaf. It has addressed all customer complaints, and only a very small percentage of its customers have remained dissatisfied. The company has been working hard to clear its name, and it continues to be one of the largest home security monitoring companies around.
Vivint has completely moved towards cellular monitoring systems and doesn't offer other methods. At first glance, it is one of the most expensive services, but if you take into consideration that it is a cellular system that includes interactive access, you will see that its service is actually quite competitively priced. It is unfortunate that the company doesn't provide any less-expensive options, but then again, those cheaper services just aren't as reliable. Also, Vivint offers home automation, but as an upgrade to its regular security package.
The home security monitoring comes with a touchscreen panel, three door or window sensors, a motion detector, a key fob and sign to put in your yard as your first line of defense against home intruders. This setup is sufficient for the majority of homes, but if you need or want more, the company offers a variety of other wireless sensors. Vivint has additional door and window sensors available for purchase, as well as smoke detectors, glass break sensors, carbon monoxide sensors and several other pieces of equipment. Vivint also has sensors for flooding, freezing and a specific sensor for your garage door. Vivint doesn't offer a natural gas alert, which only the top home security monitoring companies offer. The equipment is made by 2GIG, which is one of the newest and fastest-growing manufacturers in the game.
As far as customer service goes – putting all previously mentioned complaints aside – Vivint actually does rather well. It has all kinds of online information and tutorials that you can use for self-education. For additional questions, or if you have any other issues to address, you can contact Vivint's customer support via email, phone or live chat. If your work keeps you moving every few years, Vivint offers relocation options so that you can bring your home security monitoring service with you, wherever you may go. Best of all, the equipment is covered by a lifetime warranty while you are under contract.